Simone Murdock leads KWL’s marketing and client services portfolio which includes strategy execution in the areas of client operations and experience and customer relationship management. She is responsible for streamlining client contact points, wharfage processes, developing service standards and procedures to monitor service protocol, ensuring service team’s optimal performance, customer satisfaction and retention.
Mrs. Murdock develops and maintains marketing, corporate communication and public relation strategy and campaigns. Additionally, she supports KWL’s business development, and strategic planning efforts through her involvement in service adaptation, new product development and market research.
Length of Tenure: 8 years